Terms and Conditions for Wormwood Scrubs Carpet Cleaners

These Terms and Conditions set out the basis on which Wormwood Scrubs Carpet Cleaners provides domestic and commercial carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and related services throughout the UK. By making a booking with Wormwood Scrubs carpet cleaners, the customer agrees to these terms. Please read them carefully before confirming any appointment, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, and the limits of our responsibility.

These terms are intended to be clear and fair. They are designed to protect both the customer and the service provider by setting out what is included in the service, what is not included, and the circumstances in which adjustments may be necessary. Nothing in these terms affects your statutory rights as a consumer under UK law, and nothing in them is intended to exclude liability where it cannot lawfully be excluded.

The terms apply to all services supplied by Wormwood Scrubs Carpet Cleaners, whether the appointment is arranged online, by telephone, by email, or through any other booking method. Where a separate written agreement, quote, or service note has been issued, those documents should be read together with these Terms and Conditions. If there is any inconsistency, the specific written agreement will usually apply only to the extent of that inconsistency.

Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request. A booking request may include information about the property, the rooms or items to be cleaned, access arrangements, and any known stains, damage, or special requirements. We may ask for additional details before accepting a job, especially where the work involves delicate materials, heavy staining, or restricted access. Wormwood Scrubs carpet cleaning services reserve the right to decline a booking if the job is outside our scope, unsafe, or unsuitable for the equipment available.

A quote provided before the visit is based on the information supplied by the customer. If the actual condition of the items or premises differs significantly from the description given at the time of booking, we may revise the price, adjust the service scope, or decline to proceed. Examples include unexpected water damage, excessive soiling, pet contamination, inaccessible areas, or materials requiring specialist treatment. We aim to keep all carpet cleaning terms transparent so customers understand how prices are calculated.

The customer is responsible for ensuring that the area to be cleaned is ready for service at the agreed time. This includes providing safe access, removing fragile or valuable items where appropriate, and advising us of any hazards. If parking, entry, or site access is delayed by the customer or a third party, we may need to reschedule, shorten the appointment, or charge a waiting fee where reasonable. The customer must also inform us of any relevant health and safety issues, including hidden electrical risks or areas affected by mould, asbestos, or other contamination.

Payments
Payment terms will be confirmed at the time of booking or in the quote. Unless agreed otherwise in writing, payment is due on completion of the service on the day of the appointment. We may accept bank transfer, card payment, cash, or other agreed payment methods. If a deposit is requested, it may be used to secure the booking and may be non-refundable in some circumstances, especially where equipment, labour, or travel have already been allocated.

All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on the business structure and the status stated on the quote or invoice. Any additional charges, such as parking, congestion-related costs, specialist stain treatment, or extra time required due to unforeseen conditions, will be explained where possible. Wormwood Scrubs Carpet Cleaners will always try to keep charges fair and proportionate, but the final amount may vary if the work carried out differs from the original booking details.

Late or failed payments may result in additional administration charges, interest, or recovery action where permitted by law. If an invoice remains unpaid after reasonable notice, we may suspend further services or refer the matter for collection. The customer is responsible for ensuring that the payer has authority to authorise the transaction. Carpet cleaning services terms do not create any right to withhold payment because a result was not identical to a new-for-old finish, as cleaning outcomes depend on material type, age, wear, and pre-existing condition.

Cancellations and Rescheduling
Customers may cancel or reschedule a booking by giving notice as early as possible. If a cancellation is made with sufficient notice, no charge may apply. However, if cancellation occurs after the work has been scheduled, travel has begun, or materials have been prepared specifically for the job, we may charge a reasonable cancellation fee to cover incurred costs. This is particularly relevant where the appointment has been reserved exclusively for the customer.

If access is not available at the agreed time, if the customer is absent, or if the area is not ready for cleaning, we may treat the booking as a late cancellation or failed appointment. In such circumstances, a call-out charge or minimum fee may be payable. We will normally try to offer an alternative time where practical, but Wormwood Scrubs carpet cleaners are not obliged to keep waiting indefinitely or to hold an appointment open where the delay materially affects the day's schedule.

The company may also cancel or reschedule an appointment due to adverse weather, equipment failure, staff illness, unsafe working conditions, or any other event outside reasonable control. If this occurs, we will make reasonable efforts to offer a new appointment. Where a prepayment has been taken for a service that cannot be delivered, the customer will be entitled to a refund of the service element not provided, subject to any lawful deductions for costs already properly incurred.

Service Standards and Customer Responsibilities
We will use reasonable skill and care in delivering the services. Cleaning results can vary depending on the age of the fibre, previous treatment, the type of stain, and how often the carpet or upholstery has been maintained. Because of this, we do not guarantee that every stain will be completely removed or that colours will remain identical in all lighting conditions. We may decline to treat items that are too fragile, structurally unsound, or likely to be damaged by moisture or cleaning agents.

Customers must disclose any known risks before work begins. This includes information about colourfastness, shrinkage history, previous chemical use, hidden damage, loose seams, pre-existing marks, pest issues, or recent flooding. If these matters are not disclosed, we cannot be held responsible for consequences arising from that omission. Proper disclosure helps ensure safe and effective carpet and upholstery cleaning, and it allows us to choose the most suitable method for the item concerned.

We may ask the customer to sign or confirm a pre-clean inspection note, particularly where there are existing defects, heavy wear, or areas of concern. This is intended to record the condition of the items before work begins and to help avoid misunderstandings later. Where furniture must be moved, the customer should tell us in advance whether items are heavy, fragile, or connected to utilities. We are not responsible for moving items that are unsafe to handle.

Liability
We accept liability for loss or damage caused directly by our negligence or by breach of our obligations, but only to the extent required by law. Our liability will generally be limited to the total amount paid, or payable, for the specific service to which the claim relates. We do not accept liability for indirect or consequential losses, including loss of income, business interruption, loss of opportunity, or inconvenience, except where such exclusion is not permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If damage is alleged, the customer must notify us promptly and provide reasonable access for inspection. This will allow us to assess the issue and determine whether it was caused by our work, a pre-existing condition, or another factor entirely. Claims made long after the service may be difficult to verify and may not be accepted.

Where a complaint is valid, we may choose to re-clean the relevant area, offer a partial refund, or agree another reasonable remedy. This will normally be our first opportunity to resolve the matter. Any remedy will be proportionate to the issue identified and will not exceed what is fair in the circumstances. The fact that a carpet or rug has aged, worn, or discoloured over time does not mean a fault has occurred. Wormwood Scrubs Carpet Cleaners does not guarantee restoration to factory condition.

Waste Regulations and Environmental Compliance
We operate in accordance with applicable UK waste and environmental obligations. Waste generated during cleaning services, including dirty water, used cloths, disposable materials, and certain treatment residues, must be handled responsibly. We will not unlawfully discharge waste into drains, watercourses, or other prohibited locations. Where specialised disposal is required, we may charge a reasonable additional fee if this has not been included in the original quote and is necessary to comply with legal requirements.

Customers must not ask us to dispose of restricted, hazardous, or controlled waste without prior agreement and proper disclosure. Examples may include chemical containers, contaminated textiles, pest-infested materials, or waste created by events involving biohazards. If such waste is discovered during the service, we may pause or stop work and request further instructions. Our carpet cleaning terms require all parties to cooperate with lawful handling of waste and contamination risks.

We may use water recovery equipment, filtration methods, or other control measures where appropriate to minimise environmental impact. Any waste transfer, storage, or disposal will be carried out in line with relevant UK law and accepted industry practice. The customer remains responsible for ensuring that the premises are suitable for the work and that any pre-existing contamination has been declared in advance. If the property requires a specialist contractor beyond our normal service, we may recommend that the job is not suitable for standard cleaning.

Complaints, Changes, and Force Majeure
If the customer is dissatisfied, they should raise the issue as soon as reasonably possible so that we can investigate while the facts are still clear. We may request photographs, access to the cleaned area, or other relevant information. Minor re-visits may be offered at our discretion where that is a fair way to resolve the issue. This process does not prevent the customer from relying on statutory rights where applicable.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law or agreed in writing. Wormwood Scrubs carpet cleaners may also suspend or adapt services if circumstances beyond our reasonable control prevent normal performance. Such events may include severe weather, fire, flood, industrial action, transport disruption, or supply shortages.

If a force majeure event continues for an extended period, either party may be entitled to cancel the affected booking without fault. In those situations, we will deal with any prepayment fairly and lawfully, taking account of work already carried out or costs already incurred. No party will be liable for delay or failure caused solely by such events, provided reasonable steps were taken to reduce the impact.

Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, although if the customer lives elsewhere in the UK, mandatory consumer protections of that jurisdiction may still apply where required by law. This governing law clause is intended to provide certainty and should be read consistently with applicable consumer legislation.

By making a booking, the customer confirms that they have read, understood, and accepted these terms. If any part of these terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force. The invalid part will be interpreted, where possible, in a way that best reflects the original commercial intention without affecting lawful rights or obligations.

These Terms and Conditions represent the standard legal position for Wormwood Scrubs Carpet Cleaners and form the basis of every service agreement unless changed in writing. They are intended to support a professional, transparent, and lawful service relationship. By proceeding with a booking, the customer agrees to be bound by these terms and acknowledges that cleaning results depend on the condition and composition of the items treated.