Wormwood Scrubs Carpet Cleaners Privacy Policy
This Privacy Policy explains how Wormwood Scrubs Carpet Cleaners collects, uses, stores, shares and protects personal data relating to our customers and prospective customers. It also sets out your rights under the UK General Data Protection Regulation and related data protection legislation. This Privacy Policy applies to all Wormwood Scrubs Carpet Cleaners customers and prospective customers in our service area.
Who we are and scope of this Privacy Policy
Wormwood Scrubs Carpet Cleaners is a carpet and upholstery cleaning service provider operating in the local area. In this Privacy Policy, references to we, us or our refer to Wormwood Scrubs Carpet Cleaners as the controller of your personal data. This means we decide why and how your personal data is processed when you engage with our services, visit our website, or interact with us by any other means.
This Privacy Policy applies to personal data relating to individuals who are private customers, potential customers, business contacts, or representatives of organisations that use or enquire about our services within our service area.
Types of personal data we collect
We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:
Identification and contact details, such as your name, postal address, service address, and any other basic contact information you choose to provide to arrange services or request a quotation.
Service and booking details, such as details of the property or premises where cleaning is required, access instructions, descriptions of items to be cleaned, dates and times of visits, and records of services provided and service history.
Financial and payment information, such as records of payments you make to us and basic billing information. We do not store full payment card details when payments are processed through third party payment processors.
Communication records, such as notes of telephone calls, copies of messages you send to us, enquiries about services, feedback, and any other correspondence with us.
Technical and usage information, where applicable, such as limited information generated when you visit our website, including basic device and usage data, as necessary to operate and secure our online services.
How we collect personal data
We collect personal data directly from you when you contact us, request a quotation, make a booking, provide instructions, or communicate with us in any way. This includes data collected by telephone, in person, via online forms, or through any other communication method you choose to use.
We may also collect personal data indirectly when it is provided by another person acting on your behalf, such as a landlord, tenant, family member, or property manager who arranges our services for a property associated with you. In these cases we will treat that personal data in accordance with this Privacy Policy.
Lawful bases for processing your personal data
We rely on several lawful bases under data protection law to process your personal data:
Contract: We process personal data where it is necessary to enter into and perform a contract with you, or to take steps at your request before entering into a contract. This covers activities such as responding to service enquiries, providing quotations, arranging and delivering cleaning services, managing bookings, and handling payments.
Legal obligations: We process personal data where it is necessary to comply with our legal obligations, including record keeping, accounting, tax requirements, and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, maintaining accurate records, handling customer service queries, protecting our business, and preventing and detecting fraud or misuse of our services.
Consent: Where required by law, we may rely on your consent to process your personal data for specific, limited purposes. For example, where you choose to receive certain types of optional marketing communications. You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations, and communicate with you about our services.
To schedule and deliver carpet, rug and upholstery cleaning and related services at the properties you specify.
To manage bookings, confirm appointments, and handle any changes, cancellations, or follow up visits.
To process payments and maintain accurate accounting and financial records.
To provide customer service and support, including handling complaints, queries, or feedback.
To improve and develop our services, operations and customer experience.
To comply with legal and regulatory obligations and to cooperate with regulatory or law enforcement bodies where required.
To protect our rights, property, staff and customers, including the prevention or detection of fraud or other unlawful or harmful activity.
Sharing your personal data with processors and other recipients
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors. We may engage third party companies to perform functions on our behalf, such as payment processing, accounting support, information technology and system administration, data hosting, or secure document storage. These organisations act as our processors and are required to process your personal data only on our instructions and to keep it secure and confidential.
Professional advisers. We may share personal data with professional advisers such as accountants, auditors, legal advisers and insurers, where this is necessary for the establishment, exercise or defence of legal claims, for compliance, or to manage our business.
Public authorities and law enforcement. We may disclose personal data when required to do so by law, or where we consider that disclosure is necessary to protect our rights, comply with a judicial or regulatory request, or to protect the safety of individuals.
We do not sell your personal data and we do not share it with third parties for their own independent direct marketing purposes.
International transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or use facilities located outside these regions, we take appropriate steps to ensure that your personal data is adequately protected. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as recognised by relevant authorities.
Data retention and storage
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In practice, this means that we keep most customer and service records for a period that allows us to respond to questions about past work, manage any potential disputes or claims, and comply with our legal obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
The specific retention period may vary depending on the nature of the information and our legal obligations. In all cases, we apply criteria designed to ensure that we do not keep personal data for longer than is reasonably necessary.
How we protect your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those members of staff, contractors and processors who need it to perform their duties, using secure systems where appropriate, and taking steps to ensure that all parties with access to personal data are subject to confidentiality obligations.
While we take reasonable steps to secure your personal data, no system can be completely secure. If you suspect any misuse, loss or unauthorised access to your personal data, you should contact us as soon as possible so that we can investigate and respond.
Your data protection rights
You have certain rights in relation to your personal data under data protection law. These rights apply in many circumstances, although they may be subject to some conditions and legal exceptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to request a copy of that personal data and certain information about how it is processed.
Right to rectification. You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain the information for legal or contractual reasons.
Right to restriction of processing. You may be entitled to request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You may have the right to object to the processing of your personal data that is based on our legitimate interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless the processing is for the establishment, exercise or defence of legal claims.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to raise concerns or lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make changes, we will revise the effective date at the beginning of the Privacy Policy and will take reasonable steps to inform you of any significant changes that may affect you. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all Wormwood Scrubs Carpet Cleaners customers and prospective customers within our service area and is intended to provide clear and transparent information about our handling of personal data in connection with our carpet cleaning services.
