Wormwood Scrubs Carpet Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Wormwood Scrubs Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Wormwood Scrubs Carpet Cleaners, providing professional cleaning services in the United Kingdom.

1.2 "Customer" means any individual, company or organisation that books or receives services from the Company.

1.3 "Services" means carpet, rug, upholstery and soft furnishing cleaning, stain treatment, deodorising, and any other cleaning or related work agreed between the Company and the Customer.

1.4 "Premises" means the property or location where the Services are to be carried out.

1.5 "Booking" means a confirmed request by the Customer for the Company to provide Services at an agreed time and date.

2. Scope of Services

2.1 The Company will provide the Services with reasonable skill and care, using equipment, products and methods suitable for professional carpet and upholstery cleaning.

2.2 The scope of work will be agreed with the Customer at the time of Booking or during an initial assessment at the Premises. Any additional work requested on site may be subject to extra charges and time availability.

2.3 All timings and durations provided by the Company are estimates only and may vary depending on the condition and size of the areas to be cleaned, access, and unforeseen circumstances.

3. Booking Process

3.1 Bookings may be made by the Customer by telephone, online form or other communication methods accepted by the Company from time to time.

3.2 A Booking is only confirmed when the Company has accepted the request, agreed a date and time, and where applicable received any required deposit or prepayment.

3.3 The Customer is responsible for providing accurate information at the time of Booking, including property type, parking arrangements, access details, and an honest description of the condition and approximate size of the areas to be cleaned.

3.4 The Company reserves the right to decline or amend a Booking if the information provided is inaccurate or incomplete, or if the Premises are outside the Company’s usual service area.

3.5 For larger or specialist jobs, the Company may require a site visit, inspection report or written estimate before confirming the Booking.

4. Access, Parking and Customer Obligations

4.1 The Customer must provide safe and reasonable access to the Premises at the agreed time, including obtaining any necessary permissions from landlords, building managers or neighbours.

4.2 The Customer is responsible for arranging suitable parking for the Company’s vehicle near the Premises, and for covering any parking fees or permits required. If parking is not arranged or available, this may affect the Service time or incur additional charges, or the Booking may be cancelled as set out in these Terms.

4.3 The Customer must ensure that electricity and running water are available at the Premises during the Service. Failure to provide these essential utilities may result in the Service being delayed, reduced or cancelled and may incur a charge.

4.4 The Customer must remove small and fragile items from the areas to be cleaned, and make reasonable efforts to clear floors and surfaces so that the Company can perform the Services effectively. The Company is not responsible for moving heavy furniture, valuable items or personal belongings unless this has been expressly agreed.

5. Pricing and Estimates

5.1 Prices are usually quoted based on the information provided by the Customer, including room size, number of items, and condition of carpets or upholstery.

5.2 The Company reserves the right to revise the quoted price if, upon arrival at the Premises, the actual condition or size significantly differs from that described, or if additional work is requested or required.

5.3 Unless otherwise stated, all prices are given in pounds sterling and are inclusive or exclusive of VAT depending on the Company’s current tax status. The Customer will be informed of any applicable taxes at the time of Booking or on the invoice.

6. Payments and Invoicing

6.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment immediately on completion of the Service.

6.2 The Company may accept payment by cash, bank transfer, card payment or other methods it chooses to make available. Some payment options may not be available for all types of bookings.

6.3 Where payment is due on completion, the Customer must ensure that a person authorised to make payment is present at the Premises, or that payment is made promptly by the agreed method.

6.4 For business customers, the Company may issue an invoice with specified payment terms. Late payment may incur interest and charges in accordance with applicable UK law, including legislation relating to late payment of commercial debts.

6.5 The Company reserves the right to suspend or cancel further Services if any outstanding invoice remains unpaid after the due date.

7. Cancellations, Rescheduling and No-Show

7.1 The Customer may cancel or reschedule a Booking by giving the Company adequate notice as specified at the time of Booking or in these Terms.

7.2 Unless otherwise agreed in writing, the Company’s standard minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.

7.3 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full quoted price for the Service, to cover allocated time and resources.

7.4 If the Company attends the Premises at the agreed time and is unable to gain access, or the Customer is not present where required and has not made payment arrangements, this may be treated as a late cancellation or no-show and may incur a charge equivalent to part or all of the Service price.

7.5 The Company may cancel or reschedule a Booking due to unforeseen circumstances, including staff illness, equipment failure, dangerous conditions, or severe weather. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect loss or costs arising from such cancellation.

8. Service Limitations and Results

8.1 While the Company aims to achieve high-quality cleaning results, it cannot guarantee the complete removal of all stains, odours, or marks, particularly where they are old, set-in, or caused by substances that permanently alter fibres or dyes.

8.2 Some fabrics, materials and constructions are more susceptible to wear, colour loss, shrinkage, or texture changes. The Company will use appropriate methods but cannot be held responsible for pre-existing damage, excessive wear, fading, loose seams, weak fibres or previous cleaning or treatment issues.

8.3 Any recommendations regarding drying times are estimates only and may vary depending on ventilation, weather, heating, carpet thickness and other environmental factors.

8.4 It is the Customer’s responsibility to follow any aftercare advice provided by the Company, including restrictions on walking on damp carpets, replacing furniture, or using protective pads.

9. Customer Complaints and Rectification

9.1 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the work.

9.2 The Company will investigate any complaint and, if appropriate, may arrange a revisit to inspect the work and, where feasible, attempt to rectify any reasonable issues without additional charge.

9.3 Complaints raised outside the 48-hour period may be more difficult to assess and may not be eligible for free rectification, particularly where further use or wear has occurred since the Service.

10. Liability and Insurance

10.1 The Company will exercise reasonable care when providing the Services and will maintain appropriate public liability and, where applicable, employers liability insurance in line with UK requirements.

10.2 The Company’s liability for any direct loss or damage caused by its negligence or breach of contract shall be limited to the lesser of the cost of rectifying the damage or the total price paid or payable by the Customer for the specific Service giving rise to the claim.

10.3 The Company shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort or otherwise.

10.4 The Company shall not be responsible for:

(a) Pre-existing damage, defects or stains; or

(b) Items or areas that the Company was not made aware of or could not reasonably have been expected to inspect; or

(c) Damage resulting from failure by the Customer to follow aftercare recommendations.

10.5 Nothing in these Terms and Conditions shall limit or exclude any liability which cannot legally be limited or excluded under UK law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste, including dirty water, residue and used materials, in accordance with applicable UK environmental and waste management regulations.

11.2 Where waste must be removed from the Premises, the Company will use lawful and responsible disposal methods, and may charge the Customer for any specialist disposal or additional handling required.

11.3 The Customer is responsible for informing the Company of any known contamination, hazardous substances or special conditions present at the Premises that may affect the safe performance of the Services or the handling of waste.

11.4 If, in the Company’s reasonable opinion, conditions at the Premises present a health, safety or environmental risk, the Company may suspend or cancel the Service until suitable measures are taken. Additional costs arising from such circumstances may be charged to the Customer.

12. Health and Safety

12.1 The Company will conduct its work with regard to relevant UK health and safety regulations and accepted professional practices.

12.2 The Customer must ensure that the Premises are safe for the Company’s staff to work in, including keeping children and pets away from equipment, cables, cleaning agents and freshly cleaned surfaces during and immediately after the Service.

12.3 The Customer should inform the Company in advance of any allergies or sensitivities that may be affected by cleaning products, so that alternative products can be discussed where reasonably possible.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer only to the extent necessary to arrange and provide the Services, handle payments, and comply with legal obligations.

13.2 Personal data will be stored securely and will not be sold to third parties. It may be shared with trusted service providers, such as payment processors, only where necessary to fulfil the Services or legal requirements.

13.3 The Company will handle personal data in accordance with applicable UK data protection laws in force from time to time.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new Bookings from the date it is made available.

14.2 For existing confirmed Bookings, the Terms and Conditions in force at the time of Booking will normally apply, unless a change in law or regulation requires otherwise.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings or agreements.

16.4 Nothing in these Terms and Conditions is intended to confer any rights on any person who is not a party to the agreement between the Company and the Customer, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.